Discovery Call

Cancellation Policy

Sessions are scheduled in advance and are a time reserved exclusively for our clients. When a session is cancelled or rescheduled without adequate notice, we are unable to fill this time slot by offering it to another current client, a client on the wait list, or a client in an emergency. To protect our time, and for both your care and the respect of our other clients, this cancellation policy has been put in place for all coaching and counseling sessions: Effective & Revised September 1, 2023 Unless extraordinary circumstances apply: • A $50 will be applied when a session is cancelled less than 24 hours in advance. • A No Show fee (100% of your total session fee) will be applied when you fail to appear within 15 minutes of your appointment time. Additionally, when you are late, the lost time will not be made up. Exceptions will be considered on a case-by-case basis in cases of emergency of client or immediate family member, please send an email prior to your appointment time requesting exception. If a session is cancelled or rescheduled with greater than 24-hour’s notice, no cancellation will be applied. If a session is cancelled or rescheduled at the request of Restoring You, LLC, no cancellation fee will be applied, and appointment will be rescheduled. Please understand that your sessions should be viewed as any other important appointment you make for yourself. Coaching is an investment in yourself. The decision to cancel for any reason other than serious illness or emergency should be heavily weighed against the benefit you would miss out on from keeping your appointment. A cancellation policy is standard practice with most agencies. It is the desire of Restoring You, LLC to adhere to standard practices for your benefit as well as our own. Since consultations are free of charge, there is no cancellation fee associated with them. However, potential clients that cancel their consultation with less than 24 hours’ notice and/or who miss their consultation appointment more than twice will not be allowed to schedule another one. Instead, a standard paid service will have to be scheduled and will be subject to the above cancellation policy. Thank you for your understanding of this matter.